Though this is not the most importantfactor to identify a reliable cloud hosting supplier from a bad one and a reseller from a real supplier, having the option to call and consult with a live person is an indicator that you are not working with a one-person firm and that you can reach somebody if you need assistance. The phone support for website hosting services may range from common to professional, so the issues that can be resolved with a call differ depending on the particular service provider. In most cases, these issues are simpler and include billing or 1st level technical issues as more difficult problems generally need a support ticket where both you and the administrators can follow the proceedings with a given issue. Nonetheless, having the option to call your supplier will save you considerable time and efforts for the countless tiny problems which may eventually appear when you manage your web hosting account.

Phone Support in Cloud Hosting

If you choose to purchase one of our cloud plans, you will be able to connect with our customer support team over the phone for 14 hours per day. We can assist you in choosing the best plan for your web sites since we are aware that it is better to discuss these issues with a live person. If you already own an account, we will assist you with all sales/billing questions as well as general matters, even with some tech matters which don't require a long time or escalation to a system administrator because it will be more convenient to open a support ticket for time-consuming issues and have all the correspondence in one place. We now have telephone numbers in the United States, the UK and Australia, so you're able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hours a day as a part of the support services for every single semi-dedicated server package that we provide. Considering that some issues are more complex and time-consuming, you'll have to open a support ticket if you come across such an issue, but for any general, billing or small-scale tech issues you can always give us a call and we will help you quickly so as to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you can find out whether you can host your sites on our high-tech cloud platform or you will be able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the USA, the United Kingdom and Australia plus an international number, so you will be able to call the one which is closer to your region.