If you ever experience a problem with your website and are incapable of solving it, ask the hosting company’s technical support team to assist you to get the website back online. A swift solution would be the perfect scenario, but a lot of companies respond within twenty four hours or even more, particularly if you are doing business with a reseller. Even if the problem can be resolved without much effort, your website may not work properly or it may not be available whatsoever for a long interval, so you may lose potential clients as it’s pretty unlikely that anybody will enthusiastically return to a website that’s faulty. Therefore, you ought to make certain not only that you can touch base with your hosting provider, but also that they can reply and help you in a well-timed fashion. If a software application update doesn’t proceed smoothly or if you delete something by chance, for instance, the site must be restored promptly so as to prevent extended downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours, or even one whole day, to receive a reply to an e-mail or a customer support ticket. No matter when you contact us, we will reply to you within less than sixty minutes with any technical and sales inquiries that you may have. In fact, our actual reply time scarcely ever exceeds 20-30 minutes. Since we’re working day and night, you’ll always receive support in a timely manner and we know how essential that is in the Internet era. Soon after you contact us, we will answer your queries. In case you confront any technical problem, we’ll deal with it on your behalf, or we’ll provide you with all the necessary information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support team reps will be at your service all the time and they’ll reply to any ticket that you send from the hosting Control Panel within 60 minutes max. The response time is guaranteed irrespective of whether you have a generic enquiry associated with your semi-dedicated server or you come across some problem and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we will be there to assist you, as we’re available 24 hours a day, 7 days a week, 365 days a year to cope with any technical, general or billing issue. In case you get in touch with us about anything that is within our capabilities, we will resolve it before we reply, which goes to say that you won’t have to wait for hours or even days while the problem lingers. In case there is something that you need to do on your end, we will supply you with the necessary details – what possible solutions to try, what actions to take, etc.