A lot of users who start using their very first hosting account, or change companies, usually have queries with regards to how given procedures are executed or run into difficulties when setting up various things like e-mails, site settings, etc. For this reason, a lot of web hosting providers have compiled documentation with frequently asked questions and issues so as to help their clients obtain info quickly and seamlessly. As a result, the client service team representatives can spend more time on actual issues that given clients may be encountering, because the solution for the smaller things will already be available on the World Wide Web and customers will be able to fix them without having to get in touch with the customer support team. Having comprehensive documentation is critical, especially for new users with no previous experience at all, because the hosting service entails numerous functions and lots of individuals can become confused about what to do. A good knowledge base can both help you execute the operations that you need and discover how the hosting service works in general.

Extensive Online Documentation in Cloud Hosting

If you have bought your first cloud hosting plan from our company or have moved your website over to us, you’ll grow used to our services and our in-house created Hepsia hosting Control Panel in no time thanks to the fact that we have compiled an extensive knowledge base where you can find all the information that you could ever need – both general info in regards to the service as a whole and more specific info about the separate features that you can use and the challenges that you may chance upon. The articles themselves are available in two places. The complete article list can be accessed through the Control Panel’s Help section. You can access relevant articles about the different features in each and every Control Panel section too. You can get to know how to do de facto everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles offer elaborate instructions, so you’ll never get baffled due to an unclear text. Certainly, in case you have a more specific problem and you are unable to find a solution in our knowledge base, you can touch base with our customer care staff members 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which comes with our semi-dedicated hosting plans, will permit you to access the extensive online support documentation that we’ve prepared for you. The articles themselves contain generic info about our hosting services, instructional manuals about the separate features that you can use, together with troubleshooting instructions that can help you rectify common problems that you might stumble upon. The topics that we’ve covered include just about everything, from simple things such as how to host a brand new domain name in the account, to more intricate ones such as which SSH commands are allowed on the semi-dedicated servers. Relevant articles about the features of a certain Control Panel section will always be available in the right corner of the page that you’re on, whilst the entire article archive is accessible through the dedicated Help section.